Returns & Exchanges

At Poundstretcher, we want you to be delighted with your purchase, but we offer a straightforward return policy for items returned within 14 days of purchase. Simply bring your item back to any of our stores in its original packaging with a valid receipt for a refund or exchange.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, unopened packaging and that you are within the 14-day return window from the date of purchase.

• 2.
  Locate Your Receipt

  Find your original till receipt or proof of purchase, as this is required to process any refund or exchange at our service desks.

• 3.
  Visit a Store

  Bring the item and your receipt to any Poundstretcher location; our in-store team will inspect the goods to confirm they meet return standards.

• 4.
  Receive Your Refund

  Once approved, your refund will be processed immediately back to your original payment method or issued as a store credit.